It’s important to us that you are happy. We understand that every item you purchase may not work out for you. In light of this, we offer our customers a very easy Return Policy.
Our site shows our active inventory, and will display an item as either "In-Stock" or "Available for Special Order." If you have any questions about the availability of an item, please contact us BEFORE you purchase. We get hit with processing fees on every transaction, so work with us, please.
TO RETURN AN ORDER/ITEM:
Contact a member of our sales team via email at [email protected]. Box up your item, including all original item packaging and a copy of your RA number. You are responsible for return shipping to us, and we highly recommend that you use a trackable carrier (FedEx or UPS).
Ship your return to:
Winter Park Cycles
Attention: Ecomm Returns Order#:________
835 Bennett Rd, Suite 101
Orlando, FL 32803
Refunds/Credits:
Once we have received and inspected your returned item(s), we will refund your money to you via the means originally used to purchase the item, for example, credit card or PayPal. After we apply the refund to a credit card, it may take up to 48 hours to be seen electronically on the account. As for monthly paper statements, it can take up to one or two billing cycles before you see the refund printed in your statement. PayPal refunds tend to be immediate.
MORE ON RETURNS:
If you are concerned about your return being damaged or lost on its way back to us, please know, it is your responsibility to insure the "returned" package.
All clothing and shoe returns must be in a condition of never worn and with all tags still attached.
If you would, please include a reason for your return. Knowing why something didn’t work for you helps us in knowing which products work for our customers and products that do not.
EXCHANGES:
If you would like to exchange your purchased item for another item on our website, place another order online, and we´ll credit you for your return once it´s received.
SHIPPING
Orders usually ship one business day after being placed, if in-stock
We can ship outside the United States, but please be aware that additional charges may apply. Bikes and wheels are very expensive because of the size of the box, so there may be $600-900 in freight charges to Brazil, for example. Smaller items are usually not a problem. Contact us prior to placing your order to coordinate shipping.
INTERNATIONAL SHIPPING (Outside the United States)
If shipping to your final destination is an additional cost beyond our standard rate, we will send you an additional invoice for that difference. Rest assured that we are only charging what we pay. We aren't in the business of selling shipping, just the items you want.
Laws and regulations of the destination country dictate what import taxes, fees, and customs duties are applicable to the purchases. All import taxes, fees, and customs duties are your responsibility, as the purchaser.
The customs process for each country is different. You need to contact your local customs office to find out what taxes or import fees may apply to your order.
DESTINATION FEE
For complete bikes we charge a "Destination Fee," to help cover incoming shipping charges to us and the preparation of the bike for sale. Destination charges are being passed along at every step these days and, unfortunately, we as retailers can not stay viable unless a portion of those costs are shared by the end consumer.